Job Description – E-Commerce Executive

Company: Minnie's World
Location: Vasai West, Maharashtra
Job Type: Full-Time

About the Role

We are looking for a detail-oriented and responsible E-Commerce Executive to manage daily order processing and ensure smooth coordination between the manufacturing, packing, and shipping teams.

The primary responsibility of this role is to ensure that every customer order is processed accurately, manufactured on time, and dispatched without delays.

Key Responsibilities

1. Order Processing & Management (Primary Role)

- Process daily orders received through Shopify and other sales channels.
- Verify customer details, product variants, sizes, names, and personalization requirements.
- Allocate orders to the manufacturing team accurately and on time.
- Monitor pending, processed, and dispatched orders.
- Ensure all orders are processed within the defined timelines.
- Identify and resolve order discrepancies before manufacturing.

2. Manufacturing & Dispatch Coordination

- Coordinate with the manufacturing team to ensure timely order completion.
- Follow up with the packing and shipping teams for daily dispatches.
- Track delayed orders and take immediate corrective action.
- Ensure priority and urgent orders are processed on time.
- Coordinate with inventory teams regarding stock availability.

3. Order Tracking & Reporting

- Maintain and update daily order processing reports in Google Sheets or Excel.
- Track pending orders, manufacturing status, dispatch status, and delivery updates.
- Prepare daily reports on orders received, processed, shipped, and delayed.
- Maintain accurate records and ensure no orders are missed.

4. Customer Order Issue Resolution

- Coordinate with customer support for order modifications, cancellations, and address changes.




- Resolve order-related issues with internal teams.
- Follow up on undelivered, returned, or delayed shipments.
- Escalate critical issues to management.

5. Inventory & Operational Support

- Check stock availability before allocating orders.
- Report low-stock and out-of-stock products.
- Coordinate with relevant teams to prevent delays caused by inventory shortages.
- Support improvements in order processing workflows.

Skills & Qualifications

- 0–2 years of experience in e-commerce operations or order processing.
- Basic knowledge of Shopify or other e-commerce platforms preferred.
- Good working knowledge of Microsoft Excel and Google Sheets.
- Strong attention to detail and organizational skills.
- Ability to handle multiple orders and meet daily deadlines.
- Good communication and team coordination skills.
- Ability to work in a rapid-paced environment.
- Freshers with good Excel skills and a willingness to learn may apply.

Key Performance Indicators (KPIs)

- Order Processing Accuracy: Minimum 99%.
- Timely Order Allocation: 100% of eligible orders allocated within the defined timeline.
- Pending Order Management: Minimum backlog and regular follow-ups.
- Dispatch Coordination: Ensure orders are ready for dispatch within the committed timelines.
- Reporting Accuracy: Daily reports updated without errors.
- Issue Resolution: Quick identification and escalation of order-related problems.

Ideal Candidate

We are looking for someone who is organized, proactive, detail-oriented, and takes ownership of their work. The candidate should be comfortable managing high daily order volumes, coordinating with multiple teams, and ensuring smooth order processing from confirmation to dispatch.

Our expectation: No missed orders, minimal processing errors, and timely dispatch coordination.

Pay: ₹9,700.00 - ₹15,000.00 per month

Work Location: In person

📌 E-Commerce Executive (Vasai-Virar)
🏢 Minnies
📍 Vasai-Virar