JOB PROFILE

Designation

Officer Patient Care

Grade

B02/OFFER/L1

Location

Thane

Department

Hospitality

Qualification

Graduate in any discipline (Healthcare Administration preferred).

Professional Experience

1 –3 years of experience in hospital front office or customer service role.

Familiarity with hospital billing systems and HIS preferred.

Role Purpose

To serve as the first point of contact for patients visiting the OPD, ensuring smooth registration, appointment coordination, billing support, and a courteous, patient-friendly experience in compliance with National Accreditation Board for Hospitals & Healthcare Providers (NABH) standards.

Key Responsibilities

1. Patient Registration & Appointment Management

- Register new patients and update existing patient records accurately.
- Schedule, reschedule, and manage OPD appointments.
- Guide patients regarding doctor availability and waiting time.

2. Patient Reception & Assistance

- Greet patients and visitors politely and provide necessary guidance.
- Direct patients to consultation rooms, diagnostics, or service areas.
- Assist elderly, disabled, or first-time visitors.

3. Billing & Payment Handling

- Generate OPD bills and collect payments as per hospital policy.
- Verify insurance/TPA details where applicable.
- Ensure accurate receipts and financial documentation.

4.



Queue Management & Coordination

- Maintain orderly patient flow and manage waiting areas.
- Coordinate with doctors, nurses, and diagnostics for smooth consultations.
- Inform patients of delays or schedule changes.

5. Documentation & Data Accuracy

- Ensure accurate data entry into the Hospital Information System (HIS).
- Maintain confidentiality of patient information.
- File and manage required OPD records.

6 . Patient Experience & Service Excellence

- Handle patient queries and concerns with empathy and professionalism.
- Escalate complaints or service issues promptly.
Promote a welcoming and supportive environment.

7. Compliance & Safety

- Follow NABH guidelines and hospital protocols.
Adhere to safety, privacy, and infection control policies.

Skills & Competencies

- Excellent communication & interpersonal skills
- Customer service orientation
- Attention to detail & accuracy
- Basic computer proficiency & data entry skills
- Ability to manage high patient volumes calmly
Qualified appearance and conduct

Key Relationships

Key Relationships

- External: communicates with patients and their families.
- Internal: coordinates with Consultants, nurses, billing, TPA, and OT.

Please Note: Job description is only a general guideline and will change depending on the organizational requirement.

📌 Officer Patient Care-Front Office (Thane)
🏢 Jupiter Hospital
📍 Thane