We are looking for a customer-focused, organized, and proactive Assistant Boutique Manager to support the day-to-day sales and operations of our boutique. The ideal candidate will assist in managing store activities, driving sales, delivering an excellent customer experience, maintaining inventory, coordinating with staff, and ensuring the boutique operates smoothly.

The candidate should have a robust interest in fashion, excellent communication skills, and the ability to build customer relationships while achieving sales targets and maintaining the boutique's service and presentation standards.

Key Responsibilities1. Sales and Customer Relationship Management

- Assist the Boutique Manager in achieving daily, weekly, and monthly sales targets.
- Attend to customers, understand their preferences, and recommend suitable outfits, styles, and accessories.
- Provide personalized styling advice and ensure a premium shopping experience.
- Build and maintain strong customer relationships to encourage repeat business and referrals.
- Handle customer inquiries, feedback, complaints, and service requests professionally.
- Follow up with customers regarding orders, alterations, new collections, and special requirements.
- Support promotional activities, festive sales, and customer loyalty initiatives.

2. Boutique Operations and Store Management

- Oversee daily boutique operations and ensure the store opens and closes according to schedule.
- Ensure the boutique is clean, organized, visually appealing, and well-maintained.
- Maintain proper product displays, visual merchandising, and presentation of collections.
- Ensure smooth coordination between sales, tailoring, alterations, and delivery teams, wherever applicable.
- Monitor daily transactions, billing, cash handling, and payment records.
- Ensure adherence to store policies, service standards, and operational procedures.

3. Inventory and Stock Management

- Monitor stock levels and ensure the availability of key products and sizes.




- Maintain accurate inventory records and conduct regular stock checks.
- Coordinate stock receiving, tagging, pricing, storage, and display.
- Track fast-moving and slow-moving products and report stock requirements to management.
- Coordinate with designers, suppliers, vendors, and production teams for stock replenishment and order fulfillment.
- Minimize stock discrepancies, damage, and loss.

4. Team Coordination and Staff Management

- Support the Boutique Manager in supervising sales staff and daily work allocation.
- Guide team members on customer service, product knowledge, styling, and sales techniques.
- Monitor staff attendance, punctuality, grooming, and service standards.
- Assist in training new employees and ensuring they understand boutique procedures.
- Encourage teamwork and maintain a professional, customer-friendly work environment.

5. Order Management and Customer Follow-Up

- Track customer orders, customizations, stitching, alterations, and delivery timelines, as applicable.
- Coordinate with tailors, designers, and production teams to ensure orders are completed on time.
- Keep customers informed about order status and delivery schedules.
- Ensure the quality and accuracy of products before customer delivery.
- Handle exchanges, returns, alterations, and after-sales service in accordance with boutique policies.

6. Reporting and Administration

- Maintain daily sales reports, customer records, stock reports, and order registers.
- Monitor sales performance, average transaction value, and customer conversion where applicable.
- Report operational issues,



customer feedback, and inventory requirements to the Boutique Manager.
- Assist with billing reconciliation, expense tracking, and other administrative tasks.
- Support the implementation of sales strategies and promotional campaigns.

Required Qualifications and Experience

- Graduate in any discipline; a qualification in Fashion Management, Retail Management, or Business Administration is preferred.
- 2–4 years of experience in retail sales, boutique operations, fashion retail, or a similar customer-facing role.
- Previous experience in a boutique, designer wear store, ethnic wear store, or premium fashion outlet will be an advantage.
- Solid customer service, sales, negotiation, and relationship-building skills.
- Basic understanding of inventory management, billing, and retail operations.
- Proficiency in MS Excel, POS billing systems, or retail management software is preferred.
- Good verbal communication skills and a professional, presentable demeanor.
- Ability to work flexible retail hours, including weekends and festive seasons, as required.

Key Skills Required

- Sales management and target achievement
- Customer handling and personalized styling
- Boutique operations and visual merchandising
- Inventory and order management
- Team coordination and problem-solving
- Vendor and tailor coordination
- Billing, reporting, and record maintenance
- Attention to detail and time management

Key Performance Indicators (KPIs)

- Achievement of sales targets.
- Customer satisfaction and repeat purchase rate.
- Accuracy of stock and inventory records.
- Timely completion and delivery of customer orders.
- Store presentation and operational efficiency.
- Quality of customer follow-up and complaint resolution.
- Team productivity and adherence to boutique standards.

Pay: ₹12,000.00 - ₹30,000.00 per month

Benefits:

- Paid sick time
- Paid time off

Work Location: In person

📌 Assistant Boutique Manager (Kolkata)
🏢 Lets Recruit India
📍 Kolkata