Experience (minimum 02 years of experience as Operation Manager) with F&B; Service Background ( Hotels & Resorts)
Focused team player with exceptional skills . You’ll be in charge of developing a business plan that includes soliciting new and existing accounts to meet and exceed revenue targets .
- Generate new business, close deals, and increase revenue
- Identify recent business leads by examining local market trends and competition activities
- Establish and grow our market share by developing and maintaining relationships with major group and catering clients
- Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits
- Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
- Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
- Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
- Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximise the profitability of all outlets. Maintain effective cost controls in all areas.
- Plan and direct the hotel main operations including quality,
standards, cleanliness, guest satisfaction.
- Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
- Work alongside all HODs to ensure the smooth running of the day-to-day operations.
- Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.
- Be responsible for maximising profit through the consistent delivery of the highest standard of service.
- Ensure consistent implementation and review of SOPs throughout all Departments.
- Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel.
- Monitor the hotel functions book and familiarise yourself with all updates & amendments.
- Maximise financial opportunities and achieve pro-active up-selling environment throughout the hotel.
- Carry out Duty Management shifts as required.
- Promote a positive employee relations culture through effective communication and regular team meetings.
- Handling Overall Operations