We’re hiring customer-focused professionals for a leading IT organisation in Kolkata.

Location: Kolkata (Work from Office)
Role: Customer Support / Telecom Service Delivery (Minimum 2 years of relevant work experience)
Qualification: Full-time Graduate
International Voice Experience: MANDATORY
Notice Period: Immediate to 30 Days preferred

WHAT YOU’LL BE RESPONSIBLE FOR

Handle international customer interactions, queries and service concerns
Manage complaints, escalations and customer expectations
Coordinate with customers, planners, engineers and delivery teams
Track orders, milestones, dependencies and delivery timelines
Support telecom order lifecycle, installation and service delivery
Handle appointment booking and installation readiness discussions
Maintain accurate documentation, reporting and SLA adherence
Proactively identify issues and drive effective resolution
Manage multiple activities while delivering an excellent customer experience

WHAT WE’RE LOOKING FOR

Excellent spoken & written English




Strong International Voice / Customer Handling experience
Excellent customer service and stakeholder management skills
Robust analytical and problem-solving ability
Good coordination and communication skills
Working knowledge of MS Excel, reporting & operational tracking
Comfortable working in rotational / project-based shifts

GOOD TO HAVE:
Exposure to Telecom, Ethernet, Fibre, FTTX/FTTP, Telecom Provisioning, Network Planning, OSS/BSS or experience supporting UK / European / global telecom customers will be an advantage.

INTERESTED? SHARE YOUR CV

Email: [email protected]
WhatsApp: +91-XXXXXXXXXX

Please share the following along with your updated CV:

Highest Qualification | Total Experience | Current Organisation | Current Location | Current CTC | Expected CTC | Notice Period

Immediate to 30 Days Joiners Preferred

Work Location: In person

📌 INTERNATIONAL VOICE | KOLKATA
🏢 Global shipment
📍 Kolkata