Job Description – L1 Desktop Support Engineer

Company: SS Technologies
Location: Charni Road, Mumbai
Position: L1 Desktop Support Engineer
Experience: 1–2 Years
Employment Type: Full-Time
Work Location: Onsite

Job Summary

We are looking for an L1 Desktop Support Engineer to provide day-to-day IT support to users and ensure smooth functioning of desktops, laptops, network connectivity, and other IT equipment.

Key Responsibilities

- Provide L1 technical support to users for hardware and software-related issues.
- Troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.
- Install, configure, and troubleshoot Windows operating systems and applications.
- Handle basic network troubleshooting, including LAN, Wi-Fi, and connectivity issues.
- Configure and troubleshoot Outlook, MS Office, antivirus, and other applications.
- Perform hardware and software installation, upgrades, and basic maintenance.
- Create, update, and close service tickets with proper resolution details.
- Assist users with password, login, and basic access-related issues.
- Maintain IT asset records and update inventory details when required.
- Escalate unresolved issues to the L2/concerned technical team.
- Follow IT support procedures and maintain proper documentation.




- Handle IT equipment/material delivery to client locations as and when required.
- Coordinate with internal teams and users for timely resolution of issues.

Required Skills

- Positive knowledge of Windows 10/11.
- Basic knowledge of desktop and laptop hardware troubleshooting.
- Basic knowledge of LAN, Wi-Fi, IP addressing, DNS and DHCP.
- Knowledge of MS Office and Outlook troubleshooting.
- Good troubleshooting and problem-solving skills.
- Good communication and interpersonal skills.
- Ability to work independently and handle multiple support requests.

Educational Qualification

- Graduate / Diploma in IT, Computer Science, Electronics, or a related field.
- Relevant IT certifications will be an added advantage.

Experience

1–2 years of experience in Desktop Support / IT Support / Helpdesk Support.

Preferred Candidate

- Immediate joiner or candidate with a short notice period will be preferred.
- Candidates who are comfortable working from the Charni Road, Mumbai location.
- Candidates with good communication skills and a customer-service-oriented approach.

Intrested candidate can share CV on [email protected]

Work Location: In person

📌 Desktop Support Engineer (Charni Road)
🏢 S.S.Technologies
📍 Charni Road