We are looking for a smart, confident, and experienced Senior Telecaller to handle our Collection Department and manage a team of around 30 collection executives.

Key Responsibilities

- Manage and monitor the daily performance of the collection team.
- Handle SAM-related collection activities and follow-up processes.
- Ensure achievement of team collection targets and productivity.
- Guide, motivate, and support executives in handling customer calls and collection cases.
- Provide training and onboarding support to new joiners.
- Monitor calling, follow-ups, PTPs, and collection performance.
- Identify performance gaps and take corrective actions.
- Escalate important or difficult cases to the concerned management.




- Maintain proper coordination with the operations and management teams.

Candidate Profile

- Prior experience in SAM / Collection / Telecalling, preferably in Two-Wheeler or Vehicle Finance.
- Experience in handling or supervising a team is preferred.
- Smart, confident, and good at communication.
- Strong team-handling and problem-solving skills.
- Ability to train and motivate new and existing team members.

Pay: ₹25,000.00 - ₹35,000.00 per month

Perks:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Paid sick time
- Provident Fund

Work Location: In person

📌 Senior Tele Caller (Raipur)
🏢 Shivaya Capital
📍 Raipur