The Café Executive is responsible for the smooth day-to-day operation, ensuring excellent customer service, proper food and beverage service, hygiene standards, inventory control, and coordination with the team.
Job Responsibilities :
● Coordinate daily cafe management operations to ensure efficiency and productivity.
● Deliver superior food and beverage service, responding promptly to customer complaints to maximize satisfaction and maintain positive reviews.
● Manage both Front of the House and Back of the House restaurant operations, organizing shifts and ensuring compliance with sanitation and safety regulations.
● Regularly review product quality, research current vendors, and maintain the restaurant's good image.
● Estimate future needs for goods, kitchen utensils, and cleaning products to facilitate smooth operations.
● Control operational costs, identify measures to reduce waste, and create detailed reports on revenues and expenses.
● Promote the brand in the local community through word-of-mouth and restaurant events, recommending ways to reach a broader audience.
● Train new and current employees on proper customer service practices and implement policies to maintain cafe operations. ● Arrange for repairs when necessary to ensure equipment functionality.
Requirements and Skills:
● Educational background: Hospitality graduate
● Extensive operational knowledge of F&B; operations