2490 - Application Support specialist

Task Description: • Work as 1st and 2nd level support for internal applications

- Responsible for testing and release to production
- Support Incident, Problem and Critical Incident Management as required; prioritise requests in accordance with agreed criteria and the needs of the organisation in accordance with SLAs
- Maintain positive working relationships with appropriate internal and external DHL customers
- Provide technical support to users of business applications, using standard ITS processes and procedures
- Provide verbal and written technical reports to specialists on aspects of system status.
- Provide technical reports to users and managers.
- Plan, execute and support implementations so the applications themselves are deployed with minimal disruption to the production environment and meet established standards.



Provide deployment services for area of competence
- Investigate problems and other requests for support and determines appropriate actions
- Liaise with staff/ vendor responsible for the development of system enhancements to overcome known problems

Work Result: Deliver L2 Technical support
Skill Area: Infrastructure
Technology: Linux
Proficiency - Technology: Expert
Secondary Skill Area: Data Management & Analytics
Secondary Technology: Oracle DB
Proficiency - Secondary Technol

Skills Required:

APPLICATION SUPPORT

Location:

Chennai

Desirable Skills:

Oracle DB,Data Management and Analytics,INCIDENT MANAGEMENT,CISM - Information Security Incident Management,Big Data Analytics

Designation:

SENIOR ENGINEER

📌 SENIOR ENGINEER (Chennai)
🏢 Coforge
📍 Chennai