Sr Administrator (Support & Operations)

Madurai, Tamil Nadu

Job Summary

Job Summary : Technical Operations Factory Retrieval Systems (Rabus) Engineer (L2)

Key Responsibilities

Job Responsibilities : Site-Based Retrieval System Operation Ensure centrally-defined processes for Rabus-managed retrieval/call-button systems function correctly at the local site. Test and distribute (remote and local) patches for retrieval-system endpoints (OS and other patches, e.g., from the security organization) after clarification with and approval from the client (local IT-responsible or Product Owner). Test and distribute (remote and local) driver, BIOS, and firmware updates for retrieval-system devices after client clarification/approval. Application & Configuration Management Test and distribute (remote and local) applications (current or updated, e.g., security or factory applications, backup/restore tooling) after client clarification/approval. Test and distribute configuration changes based on service requests after client clarification/approval. Maintain local adaptations (bundles combining base retrieval-system software with local/factory-specific applications), including testing and distribution, after clarification with and approval from local IT-responsible or Adaption Owner stakeholders. Incident & Problem Management Perform incident and problem management for retrieval-system hardware and application issues, following ITIL practices.



Coordinate with local factory stakeholders during incidents and changes affecting production-line retrieval systems. Local Solution Development Develop individual local solutions within the retrieval-system environment in close collaboration with ITx and business partners (e.g., "local adaptations") after client clarification and approval.

Skill Requirements

Skill Requirement : Technical Skills (Mandatory) Factory Retrieval Systems Proprietary industrial retrieval/call-button system administration (Rabus or equivalent) Proprietary/embedded OS troubleshooting Local adaptation / bundle patch-and-distribute workflows Factory IT Operations Remote and local patch/driver/firmware/BIOS distribution tooling (BluePC-adjacent) Production-line stakeholder coordination ITIL incident and problem management

Other Requirements

Other Requirement : Preferred Skills Manufacturing / factory-floor IT operations experience OT (Operational Technology) environment awareness Experience supporting production-critical / line-down-risk systems German Language (B2) — preferred for local factory-stakeholder coordination, confirm with account team Educational Qualification Bachelor's Degree in Computer Science, Information Technology, Industrial Engineering, or equivalent. Preferred Certifications Preferred ITIL Foundation Certification Industrial/embedded systems certification (where available

📌 Sr Administrator (Support & Operations) (Madurai)
🏢 HCLTech
📍 Madurai