Job SummaryCollaborate with the AMS Lead to prioritize and resolve incidents, service requests, and minor enhancements.1) Configuration and Enhancement: Configuring the Icertis CLM software for client, tailoring it to their specific needs and business processes. Designing and implementing enhancement solutions that improve contract management efficiency and align with client requirementsHandle configuration changes and assist in release management activities.2) Troubleshooting and Problem Solving: Diagnosing and resolving complex problems related to CLM architect.3) Technical Support: Providing advanced technical support to stakeholders4) Platform Upgrade: Icertis upgrade management activities including tracking the upgrade schedule, impact analysis, testing new features, conclude features to be adapted5) Training and Support: Providing comprehensive training and ongoing support to users on effectively utilizing the Icertis CLM platform6) Maintaining Integrations: Monitoring and maintaining existing integrations, troubleshooting issues, and ensuring data synchronization between systems7) Mentoring: Providing technical guidance to other support teamsAdditional InformationDesired Skills & Experience:Icertis Expertise: 4 to 6 years of working experience with proven knowledge in managing, implementing and configuring Icertis CLM solutions. Strong understanding of contract lifecycle management (CLM) processes and best practices. Proficiency in using the Icertis CLM software and related tools and worked on minimum of 3 to 4 Icertis project involving implementation, enhancement scope
- Problem-Solving: Excellent analytical and problem-solving skills to diagnose and resolve complex issues.
- Soft Skills: Good verbal and written communication skills to explain technical concepts to both technical and non-technical audiencesPreferred Skills:
- Icertis certifications (e.G., ICI Practitioner, ICI Administrator, ICI Sourcing Consultant)
- Strong understanding of contract lifecycle management (CLM) processes and best practices.Key ResponsibilitiesCollaborate with the AMS Lead to prioritize and resolve incidents, service requests, and minor enhancements.1) Configuration and Enhancement:



Configuring the Icertis CLM software for client, tailoring it to their specific needs and business processes. Designing and implementing enhancement solutions that improve contract management efficiency and align with client requirementsHandle configuration changes and assist in release management activities.2) Troubleshooting and Problem Solving: Diagnosing and resolving complex problems related to CLM architect.3) Technical Support: Providing advanced technical support to stakeholders4) Platform Upgrade: Icertis upgrade management activities including tracking the upgrade schedule, impact analysis, testing new features, conclude features to be adapted5) Training and Support: Providing comprehensive training and ongoing support to users on effectively utilizing the Icertis CLM platform6) Maintaining Integrations: Monitoring and maintaining existing integrations, troubleshooting issues, and ensuring data synchronization between systems7) Mentoring: Providing technical guidance to other support teamsAdditional InformationDesired Skills & Experience:Icertis Expertise: 4 to 6 years of working experience with proven knowledge in managing, implementing and configuring Icertis CLM solutions. Strong understanding of contract lifecycle management (CLM) processes and best practices. Proficiency in using the Icertis CLM software and related tools and worked on minimum of 3 to 4 Icertis project involving implementation, enhancement scope
- Problem-Solving: Excellent analytical and problem-solving skills to diagnose and resolve complex issues.
- Soft Skills: Good verbal and written communication skills to explain technical concepts to both technical and non-technical audiencesPreferred Skills:
- Icertis certifications (e.G., ICI Practitioner, ICI Administrator, ICI Sourcing Consultant)




- Robust understanding of contract lifecycle management (CLM) processes and best practices.Skill RequirementsCollaborate with the AMS Lead to prioritize and resolve incidents, service requests, and minor enhancements.1) Configuration and Enhancement: Configuring the Icertis CLM software for client, tailoring it to their specific needs and business processes. Designing and implementing enhancement solutions that improve contract management efficiency and align with client requirementsHandle configuration changes and assist in release management activities.2) Troubleshooting and Problem Solving: Diagnosing and resolving complex problems related to CLM architect.3) Technical Support: Providing advanced technical support to stakeholders4) Platform Upgrade: Icertis upgrade management activities including tracking the upgrade schedule, impact analysis, testing new features, conclude features to be adapted5) Training and Support: Providing comprehensive training and ongoing support to users on effectively utilizing the Icertis CLM platform6) Maintaining Integrations: Monitoring and maintaining existing integrations, troubleshooting issues, and ensuring data synchronization between systems7) Mentoring: Providing technical guidance to other support teamsAdditional InformationDesired Skills & Experience:Icertis Expertise: 4 to 6 years of working experience with proven knowledge in managing, implementing and configuring Icertis CLM solutions. Strong understanding of contract lifecycle management (CLM) processes and best practices. Proficiency in using the Icertis CLM software and related tools and worked on minimum of 3 to 4 Icertis project involving implementation, enhancement scope
- Problem-Solving: Excellent analytical and problem-solving skills to diagnose and resolve complex issues.
- Soft Skills: Good verbal and written communication skills to explain technical concepts to both technical and non-technical audiencesPreferred Skills:
- Icertis certifications (e.G., ICI Practitioner, ICI Administrator, ICI Sourcing Consultant)
- Strong understanding of contract lifecycle management (CLM) processes and best practices.Other Requirements

📌 Consultant-Domain (Bengaluru)
🏢 HCL
📍 Bengaluru