IND | Bangalore | Level 10, CITRINE Block, WTC-4, Bagmane World Technology CenterFull timeJ0104845Job SummaryIron Mountain is seeking a detail-driven and customer-centric Associate – Global Industries to join our Global Industries Pod team. In this role, you will be responsible for executing day-to-day customer operations, managing end-to-end Salesforce case queues, and ensuring high-quality resolution for our largest enterprise global accounts.You will join a collaborative, cross-functional team dedicated to breaking through operational bottlenecks and delivering a seamless, high-quality post-sales experience.What You’ll DoIn this role, you will:Execute End-to-End Case Management: Own and process daily enterprise customer cases within Salesforce, managing order and inventory requests, billing queries, and profile updates from creation to closure with meticulous documentation.Collaborate with Cross-Functional Teams: Partner directly with internal departments—including Billing, Sales, Operations, and Product Support—to resolve complex customer issues efficiently and proactively advance pending actions.Ensure Operational Compliance: Maintain strict adherence to defined Service Level Agreement timelines and queue discipline, ensuring all case notes, update trackers,



and mandatory compliance documentation are completely validated before file closure.What You’ll BringThe ideal candidate will have:Solid knowledge of Customer Relationship Management environments, specifically with practical exposure to navigating Salesforce or similar ticketing systems, as well as proficiency in Microsoft Excel.Proven ability in operational discipline, exceptional multitasking in fast-paced environments, and strong cross-team coordination and communication skills.A Bachelor’s degree in Business, Commerce, Technology, or a related disciplineCategory: Customer SupportIron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERERequisition: J0104845

📌 Senior Associate (Bengaluru)
🏢 Iron Mountain
📍 Bengaluru