What's the opportunity?

We are looking for a Lead Application Support professional with excellent communication skills to join Sriggle, a company that develops SaaS-based software solutions for the travel industry.

Requirements

What will I be doing?

- Maintain customer relationships and satisfaction by providing exceptional service and ensuring we deliver value through our services.
- Serve as primary escalation contact for high priority support cases, including overall triage management.
- Ensure the adherence to SLAs, and Key Metrics according to Organization expectations and objectives.
- Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.
- Hire and train support team to provide effective customer communications.
- Be proud of what you work on, obsess about the quality of the work you produce.

What skills do I need?

- 7+ years of experience in supporting web based enterprise applications.
- A technology centric background.




- Previous advanced support experience with data driven, web based applications.
- Proficient in database systems SQL and operating systems like windows workstation, Server OS. Knowledge on APIs and Integration would be plus.
- Strong logical, analytical and problem solving skills.
- Excellent communication skills in English.
- Can work in a fast paced, ever changing, startup workplace.

Desired Experience

- Created and maintained comprehensive documentation, including detailed troubleshooting guides, operational runbooks and knowledge base articles.
- Conduct in-depth root cause analysis for recurring incidents, translating technical findings into actionable solutions
- Working experience of supporting applications in the SaaS/Travel domain

Skills:- Customer Support, Customer Relationship Management (CRM), Customer Success and Customer Retention

📌 Lead Application Support (Faridabad)
🏢 Sriggle
📍 Faridabad