Sr Service Delivery Manager (DPO)

Noida, Uttar Pradesh

Job Summary

Job Summary:

We are looking for a seasoned PTP qualified with strong team handling experience, hands-on invoice processing knowledge, and exposure to global procurement tools. The role involves managing end-to-end PTP operations, ensuring SLA adherence, and driving supplier enablement in a client-facing environment. Candidate should have problem solving approach, must have done improvement projects in PTP to drive efficiency.

Key Responsibilities:

- Manage and oversee end-to-end PTP operations (Invoice Processing, Query Handling, SES, Issue Resolution)

- Manage client expectations and ensure timely delivery of assigned work.

- Lead and handle a team, ensuring productivity, quality, and SLA compliance
- Ensure accurate and timely invoice processing and exception handling
- Work closely with clients as a primary SPOC for PTP-related operations and escalations
- Monitor and drive SLA/KPI adherence (TAT, accuracy, backlog, FPY)
- Support and drive supplier enablement activities, ensuring smooth onboarding and adoption
- Perform RCA and implement process improvements to reduce delays and errors




- Collaborate with internal stakeholders (Procurement, AP, Business teams)
- Ensure compliance with SOPs, audit requirements, and client-specific guidelines

- Willingness to work in global shift rotations supporting US, UK, APAC, and EMAE regions

Required Skills & Experience:

- 12-15 years of Experience in PTP / Procurement Operations
- Proven experience in team handling / supervisory role
- Strong hands-on knowledge of Invoice Processing (2-way / 3-way match, exception handling)
- Experience in client-facing roles, handling stakeholder communications

Technical Skills: Working knowledge of: SAP, Ariba / Coupa, ServiceNow (SNOW)

Key Responsibilities

1. Co-Ordination With Onsite Track Leads And Engaging With Customers
2. Ensure Process Effectiveness And Continual Service Improvement
3. Managing Cost Of Providing Service Within Budgeted Levels
4. Managing Risks And Escalating Appropriately To Sr Management
5. Managing Support Operations To Agreed Slas
6. To Lead, Guide And Coach The Team

📌 Sr Service Delivery Manager (DPO) (Noida)
🏢 HCLTech
📍 Noida