Role

National Account Manager

Band

M2

Location

Mumbai

Job Purpose

• To manage the National customer relationship for Mumbai HQ accounts

• Build Relationship with the Key Buying centre ( C- Levels) to influence deals Nationally

• Drive profitable revenue growth

• Deliver the best in class customer experience to our customers

• Ring fencing customer base, acquiring current customers.

• Increased market share from integrated product, service, mobile solution offerings, and fixed data product, WAN, LAN, SIP, WiFi, Data centre, IOT etc

Key Result Areas/Accountabilities

Revenue and New business

• Deliver Revenue / TCV growth target in line with the DB

• Create opportunities for participation in Large deals

• C – Level Customer stakeholder engagement and escalation contact for all customer experience

• Engagement with various stakeholders to deliver the revenue growth for strategic accounts

• Create opportunities with focus on products as IPVPN, Cloud & Hosting, SD- WAN, MPLS, IOT, Fixed Voice, Mobility, etc





• Drive Digital Workshops with cross functional teams of customer

Engagement

• Own multi touch points and engagements in Customer organisation and internally

• Expand the buying centre and engage with multiple contacts ( not limiting to Procurement, IT, Admin)

• Engage cross functionally to deliver a quality experience to the Customer

• Manage virtual teams including delivery, solution, service, collections

• Ensure governance of QBR’s and other reviews with customer

• Develop deep understanding of the customer telecom spend and our Share of Wallet (SOW).

Process Management

• Build discipline of usage of internal tools like 1SF/ ESMS as appropriate and maintain forecast accuracy

• Adherence of sales processes including tariff approvals, Bid management, order management, A/c enlistment etc.

• Ensure correct forecasting and commits as per DB target

• Maintain at least 4X funnel (X being DB Target)

Core Competencies, Knowledge, Experience

Com

📌 AGM - National Accounts (Mumbai)
🏢 Vodafoneidea
📍 Mumbai