SAP Functional Consultant (SAP CS) | L2 Support
Location: As per business requirement
Experience: 5-10 Years
Must-Have Skills
• SAP CS (Customer Service)
• Incident Management
• Problem Management
• AMS Support
Valuable-to-Have Skills
• SAP Service Management
• SAP SD (Sales & Distribution)
Key Responsibilities
• Configure and support SAP Customer Service (CS) processes and service orders.
• Monitor, analyze, and resolve incidents/service requests based on priority.
• Map business requirements to SAP CS solutions and optimize service processes.
• Provide AMS support for SAP CS business operations.
• Prepare functional specifications, support testing, and provide post-go-live support.
• Analyze and improve existing SAP CS processes for operational efficiency.
• Handle Incident Management and Problem Management activities.