Role

Store Manager

Job Level/ Designation

M1

Function / Department

Retail

Location

Faridkot

Job Purpose

• Drive customer delight in every walk-in and Overall responsibility for activities at a store - spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.)

• Execute marketing promotions, display and store experience schemes

• Comply to all HSW guidelines and impart knowledge about HSW

Key Result Areas/Accountabilities

Sales

• Achieve TNPS & EQ.

• Deliver revenue targets for the store

• Increase revenue per footfall by aiding customers’ purchase decisions

• Driving sales of all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a store

• Ensure and monitor quality of acquisition through the store

RoI

• Achieve profitability (Return on investment) targets for the store

• Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)

Customer Service

• Manage higher retention and achieve customer satisfaction for walk-in customers





Store Management

• Ensure adherence to store processes in terms of documentation and systems

• Ensure infrastructure / store upkeep

• Maintain availability of stock at the store while adhering to norms

• Ensure appropriate product placement & displays at store

Core Competencies, Knowledge, Experience

Good communication skills

Awareness on technology advancements & new digital product knowledge

Continuous Learning & Empowering Talent

Building Team Commitment

Leads Decision Making & Delivering Results

Products, Services and Technology Knowledge - Consumer

Sales Planning and Forecasting

Problem Solving

Must have technical / qualified qualifications

• Essential : Graduation - Regular

• Desired : post - graduation in business management/MBA

• work ex: 1 - 4 years

• Experience of retail store and customer relationship management

• Revenue Target achievement and cost management.

📌 Manager - Retail Store Operations (Ludhiana)
🏢 Vodafoneidea
📍 Ludhiana