Job Description – Collections Officer

(Unique Job ID)

Designation

Collections Officer

Department

Bucket 6+ and write off Collections

Level

L4

Employment Type

In office, Full time

Reporting Manager Title

Area Collections Manager

Language

English, Hindi, Local language (preferred)

Travel

60-80 km/Day

Academic Qualification

Graduation (B. Com, BBA or equivalent preferred)

Work Experience

Minimum 4 years

Domain Knowledge (Preferable)

Vehicle Finance (NBFCs or Banks). Recovery / NPA collection / Write of collections including repossession

Job Purpose

To search and recover 7+ accounts through repossession and settlement through specialized agencies who has capacity for repossession

Key Responsibilities

• Repossession and settlement

• Handle a network of repossession agencies within the assigned territory.

• Onboard, train and review performance of recovery channel partners.

• Execute field recovery actions including skip tracing, settlements and closure of loan account.





• Maintain ROR within the assigned portfolio as per defined business targets.

• Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.

• Plan and coordinate field visits to ensure maximum customer coverage and personally handle complex or sensitive recovery cases when required.

• Supervise third-party recovery agents, track their progress, and ensure they follow company rules and recovery guidelines.

• Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.

• Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.

• Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.

• Along with recovery prioritize penal charge collections to sup

📌 L$-Recovery Dept-NE-AGARTALA-BACL (Guwahati)
🏢 Bajaj Auto
📍 Guwahati