- Answering of clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.

Call Center Representative Requirements:

- Bachelor in computer science
- More education or experience may be preferred.
- Exceptional customer service, active listening,



and verbal and written communication skills, skilled phone voice.
- Understanding of company products, services, and policies.
- Proficiency with computers, especially with CRM software, and strong typing skills.
- Ability to ask prying questions and diffuse tense situations.
- Strong time management and decision making skills.
- Adaptability and accountability.
- Fluency in English,Hindi & Marathi

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

- Bachelor's (Preferred)

Experience:

- Technical support: 1 year (Preferred)
- Customer support: 1 year (Preferred)
- total work: 1 year (Preferred)

Language:

- Marathi (Preferred)

Work Location: In person

📌 Call Center Executive (Pune)
🏢 Shaurya Technosoft
📍 Pune