Technical Lead

Bengaluru, Karnataka

Job Summary

We are seeking a highly motivated and skilled TechOps Engineer to join our team. The ideal candidate will be responsible for ensuring the smooth operation and performance of GTP services, provide technical support, troubleshooting issues, and implementing solution to optimize efficiency. This is an opportunity to work in a agile and innovative environment. We foster a collaborative and inclusive culture that value creativity, initiative and continuous learning. If you are a self-motivated professional with a passion for technology and a drive for excellence, we invite you to apply and be an integral part of our team. Career progression opportunities exist for suitably skilled and motivated individuals in the wider GTP function

Key Responsibilities

Application & Platform Support: Provide end-to-end operational support across Symphony platform capabilities and DPS digital applications, maintaining sufficient functional and technical understanding to diagnose issues across application journeys, integrations, APIs and dependent services.
Application Platform Monitoring & Observability: Monitor application health, availability, performance, errors and customer journeys using observability and monitoring platforms; identify abnormal behaviour and drive investigation before issues become material customer impact.
Incident Diagnosis & Service Restoration: Lead application-level triage for production incidents, correlate evidence across application logs, monitoring, APIs and downstream dependencies, and coordinate Engineering, Infrastructure/GICC, and LBU teams towards service restoration.
Hypercare & Production Assurance: Provide structured hypercare following major changes, launches and market rollouts, monitoring critical journeys and production behaviour and coordinating rapid investigation of emerging issues.
Functional & Customer-Journey Expertise:



Build operational understanding of key Symphony capabilities and digital customer journeys, enabling Tech Operations to distinguish application defects, integration failures, infrastructure issues, configuration problems and expected business behaviour.
Operational Problem Management: Identify recurring production issues and systemic weaknesses, drive root cause investigation, and track corrective actions across Engineering and support technology teams.
Operational Readiness: Ensure new capabilities are effectively supported in production, including appropriate monitoring, logging, alerting, dashboards, support documentation, escalation paths and operational knowledge transer.
Cross-Platform Dependency Management: Diagnose and coordinate issues spanning DPS applications and shared/external services such as CIAM (digital identity and access management solutions), Salesforce, APIs, cloud services and LBU systems, establishing clear ownership where failures cross organizational boundaries.
Production Insights & Service Health: Use production telemetry and incident trends to identify reliability risks, recurring failure patterns and areas requiring engineering and operational improvement.
Operational Knowledge Management: Maintain runbooks, known-error information, troubleshooting guidance and application knowledge required for consistent support and effective escalation.

Skill Requirements

Strong application support and troubleshooting skills across complex digital platforms and customer-facing applications.

Good functional understanding of digital customer journeys,



application integrations and upstream/downstream dependencies.

Working knowledge of DevOps and CI/CD concepts, including source control, build and deployment pipelines, artefacts, environment configuration and common deployment patterns.

Working knowledge of cloud-native technologies, including containers, Kubernetes, microservices and cloud infrastructure.

Good understanding of APIs and integration patterns, including REST APIs, API gateways, authentication, synchronous/asynchronous integrations and common API failure scenarios.
Classification: Internal

Working knowledge of databases, including SQL fundamentals, database connectivity, transactions and the ability to investigate application/database-related issues.

Experience with application monitoring and observability, including metrics, logs traces and alerting using platforms such as Dynatrace, Sentry or equivalent.

Ability to use application and platform logs to investigate failures, correlate events and establish likely failure points.

Understanding of basic networking and connectivity concepts, including DNS, HTTP/S, certificates, load balancing, proxies and connectivity troubleshooting.

Strong incident triage and problem-solving capability, with the ability to differentiate application, integration, infrastructure, configuration and external dependency failures.

Working knowledge of production security fundementals, including authentication/authorisation, secrets, certificates and vulnerabilities awareness.

Experience operating within incident, problem and service management practices.

Ability to translate technical production issues into clear customer, service and business impact.

Strong stakeholder coordination across Developers, SRE/DevOps Engineers, Release/Deployment Engineers, QA, Infrastructure, vendors and business/application teams.

Other Requirements

📌 Technical Lead (Bengaluru)
🏢 HCLTech
📍 Bengaluru