Customer Service Executive

Location: Malad West, Mumbai (Work from Office)
Experience: 1+ Years

Job Responsibilities:

- Handle customer queries via WhatsApp, email, Instagram, calls, and marketplaces.
- Manage order tracking, delays, cancellations, returns, exchanges, and refunds.
- Coordinate with warehouse and courier partners for delivery issues.
- Assist customers with sizing, product details, and order placement.
- Maintain customer records and ensure timely resolution of complaints.

Requirements:

- 2+ years of experience in customer support, preferably in fashion/e-commerce/D2C.
- Good Hindi and English communication skills, especially written English.
- Knowledge of Shopify, Amazon Seller Central, and Excel is a plus.
- Solid coordination, problem-solving, and customer-handling skills.

Pay: ₹15,000.00 - ₹20,000.00 per month

Experience:

- Customer support: 1 year (Required)

Work Location: In person

📌 Customer Service Executive (Malad)
🏢 ks career partner
📍 Malad