Job Description

As a Staff Voice AI Engineer – Core Platform you will:

- Contribute to the design, development and implementation of the core Voice Platform (Audio Acquisition, Conversation Management, Speech Generation, integration with API and self-hosted Voice AI models, Voice Harness)
- Partner with product managers to work with customers, understand their use cases and technology challenges, and build for their success
- Build and deploy large Voice AI distributed systems at scale spanning multiple regions and datacenters
- Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
- Contribute to the continuous improvement of the SRE practice by turning operational use cases into requirements for software tooling
- Be a mentor for colleagues and help promote knowledge-sharing across Voice AI engineering disciplines

📌 Staff Voice AI Engineer – Core Platform (Hyderabad)
🏢 ServiceNow
📍 Hyderabad