Job Description:

- 1. Possession & Handover

- Manage and coordinate the complete possession and handover process for residential and commercial units.

- Coordinate with customers regarding possession schedules, documentation, inspections and handover formalities.

- Conduct and coordinate pre-possession inspections and snagging activities with customers.

- Ensure completion of possession checklists, documentation, NOCs and handover formalities.

- Coordinate with Sales, CRM, Projects, Engineering, Accounts and Legal teams for smooth handover.

- Address customer queries and coordinate timely resolution of possession-related issues.

- Maintain proper records of possession status and pending activities.

- 2. Fit-Out Coordination

- Coordinate customer fit-out activities after possession.

- Explain project-specific fit-out guidelines, procedures and regulations to customers and contractors.

- Coordinate fit-out permissions, approvals, deposits and documentation.

- Liaise with contractors, vendors and customers to ensure smooth execution of fit-out activities.

- Monitor fit-out work to ensure compliance with project guidelines, safety standards and approved timelines.

- Maintain accurate records of fit-out permissions, approvals and related documentation.

- 3. Customer Relationship Management

- Act as the primary point of contact for customers during the post-sales, possession and handover stages.

- Handle customer queries, complaints, requests and escalations professionally.

- Maintain regular communication with customers and provide timely updates.





- Build and maintain solid relationships with customers throughout the post-sales journey.

- Ensure customer issues are tracked and resolved within defined timelines.

- Maintain and regularly update customer records in the CRM system.

- Ensure a high level of customer satisfaction and service quality.

- 4. Facility Management

- Coordinate day-to-day facility management activities at the project.

- Coordinate with housekeeping, security, maintenance, MEP, technical and other facility management teams.

- Monitor common area maintenance, cleanliness, security and operational requirements.

- Coordinate with facility management vendors and monitor service quality.

- Address customer/occupant concerns related to common areas and facility services.

- Track complaints, service requests, maintenance activities and vendor performance.

- Ensure smooth coordination between customers, facility teams and project management.

- 5. Documentation & MIS Reporting

- Maintain complete and accurate records related to possession, handover, fit-out and customer complaints.

- Prepare regular MIS and project status reports.

- Track pending customer issues and ensure timely closure.

- Maintain possession checklists, NOCs, approvals, permissions and other project documentation.

- Coordinate with internal teams for timely submission and completion of required documents.

- Monitor and report the status of possession, fit-out and facility-related activities to management.

- Desired Candidate Profile

📌 CRM / facility Management (Thane)
🏢 Acme Services Private
📍 Thane