Job Title: Technical Support Executive

Department: Technical Operations

Location: Indore (In office)

Experience: 1–3 Years

Company: Robro Systems

About Robro Systems

Robro Systems is a fast-growing innovator in AI-powered automation and machine vision, specializing in web inspection solutions for technical textile manufacturers.

Our flagship Kiara Web Inspection System (KWIS) helps manufacturers with real-time defect detection, quality inspection, and operational efficiency.

At Robro, we are driven by Vision, Intelligence, and Control.

Role Overview

We are looking for a hands-on Technical Support Executive who can understand and troubleshoot technical issues related to industrial automation, machine vision systems, electrical/electronic components, software, system connectivity, and Robro's products and solutions.

The person will be responsible for receiving and managing customer technical issues through Zoho Desk, understanding the actual problem, performing first-level ticketing support, guiding customers through basic troubleshooting,



and coordinating with the Engineering/Service teams for further resolution.

This is a product and system technical support role, not a generic IT helpdesk, customer service, or call-center support role.

The candidate should be able to understand a technical problem from a customer, identify the possible cause, document the issue properly in Zoho Desk, communicate it clearly to the internal technical team, and track the ticket until resolution.

Key Responsibilities

• Receive and understand customer technical complaints through support tickets, calls, email, or other communication channels.

• Analyse customer-reported issues related to Robro's machine vision and automation systems.

• Perform first-level troubleshooting of hardware, electrical/electronic, software, communication, and system-level issues.

• Maintain a proper history of customer issues and resolutions in Zoho Desk.

• Understand symptoms, error messages,

📌 Technical Support Executive (India)
🏢 Robro Systems Private
📍 India