Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

Job Description

We are seeking a dedicated and customer-focused Guest Service Associate (GSA) for our Front Office team in Mumbai, India. In this role, you will be the first point of contact for our guests, delivering exceptional service that exceeds expectations while maintaining the highest standards of professionalism and hospitality. You will play a vital role in creating memorable experiences for our guests through efficient operations,



warm interactions, and proactive problem-solving. This position offers an exciting opportunity to grow your career in a dynamic, collaborative environment where your contributions directly impact guest satisfaction and organizational success.
• Welcome and greet guests with genuine warmth and professionalism, ensuring they feel valued from the moment they arrive
• Process guest check-ins and check-outs efficiently while maintaining accurate records and ensuring all charges are posted correctly and timely
• Respond promptly to guest inquiries, requests, and complaints, resolving issues in a qualified and empathetic manner to ensure satisfaction
• Manage room inventory and assignments based on guest preferences and hotel requirements
• Provide comprehensive information about hotel facilities, services, and local attractions to enhance the guest experience
• Promote hotel facilities and servic

📌 GSA Front Office (Mumbai)
🏢 AccorHotel
📍 Mumbai