WORK FOR WIZARD IT Level 2/3 Helpdesk
IT Support Engineer The role is designed to ensure that our clients IT requirements are satisfied; this includes development, supporting, configuring, and maintaining all IT related products and services that the client has.
The Reward
£25k – £40k basic salary depending on experience
The Role
You will be responsible for delivering skilled and knowledgeable client support by respecting agreed SLA’s and bringing resolution to issues in a timely fashion. We are looking for motivated, ambitious, and technically skilled support engineers to join our successful helpdesk team.
Duties and Responsibilities
Provide offsite/onsite support Technical Assistance/Testing and Installation of software and hardware
Answer incoming helpdesk phone calls and provide support over the phone
Provide Remote Support from work and occasionally from home i.e. Server restart out of hours
Ensure that you keep abreast of new technologies and sharing with the team
Ensure that your days’ activities are tracked using the Technical Support System




Updating Technical System to keep colleagues up to date with your progress on a job and help build a knowledge base
Dispatching of goods via delivery company where applicable
The occasional carrying of equipment may be necessary
Occasional weekend working
Technical Skills Expected:
Client Operating Systems: Windows 10/Mac
Support Office 365 Applications and diagnosing issues within each application
Networking Technologies:
Design of Network Diagrams to a high level
Router management and configuration for NAT , Access and WAN
DNS/ DHCP, Firewalls & VPN, DNS, Active Directory, Security & Auditing, ADFS & Directory Sync setup
Server Experience:
Server 2019/2016/2012
Maintenance of server for updates, and installation of new software
Build, configure and deploy features and services such as a file, printer, and VPN services
Azure/AWS experience setup servers/resources and linking with site-to-site VPN
The Person
You wil

📌 Level 2/3 Helpdesk IT Support Engineer (India)
🏢 wizard IT solution
📍 India