We're Hiring: National Retail Operations Head – EBOs | Zouk
Location: Chembur, Mumbai, Maharashtra
Work Mode: In office | Extensive Pan-India Travel
Experience: 2–6 Years
Function: Offline Retail Operations
Reporting To: Founder

About Zouk
Zouk is a proudly Indian, 100% vegan and cruelty-free lifestyle brand specialising in bags, wallets, footwear and accessories. With a growing presence across D2C, e-commerce marketplaces and offline retail, we are on a mission to build an iconic global consumer brand from India.
As we expand our exclusive brand outlets (EBOs) across the country, we are looking for a high-ownership retail leader to drive operational excellence, store profitability, customer experience and scalable retail systems.

The Role
As the National Retail Operations Head, you will own end-to-end operations across Zouk's exclusive brand outlets in India. You will be responsible for driving store performance, strengthening operational processes, building retail leadership capability and preparing the business for significant nationwide expansion.




This role requires a hands-on and analytical leader who can work closely with the Founder and cross-functional teams to translate business priorities into measurable store-level outcomes.

Key Responsibilities
1. Retail Operations & Performance
• Oversee day-to-day operations across all exclusive brand outlets nationally.
• Drive sales productivity, conversion rates, Average Transaction Value (ATV), and Units Per Transaction (UPT).
• Ensure adherence to SOPs across visual merchandising, customer experience, inventory management and cash controls.
• Lead store audits, compliance, shrinkage control and loss prevention.

2. Retail Expansion & Scalability
• Build standardised operating frameworks and SOPs to support expansion from dozens to hundreds of stores.
• Partner with Offline Business, Business Development and Projects teams to ensure operational readiness for new store launches.
• Develop store grading, benchmarkin

📌 National Retail Operations Head – EBOs (Mumbai)
🏢 Zouk
📍 Mumbai