Job Description: Inbound Sales & Operations Associate
Company: TinyBooks
Location: Bangalore (partially work-from-office)
Reports to: Founders Directly
Employment type: Full-time
Experience: 1–3 years in inbound sales or D2C sales roles
Working days: 6 days a week. Primary days are Saturday, Sunday and Monday. Weekly off is Tuesday.
Working hours: Flexible. Customer enquiries typically peak from around 12 noon to late evening, so the role requires availability through that window.

About TinyBooksTinyBooks designs and prints premium hardcover photobooks and coffee table books in India. We offer a fully personalised, concierge-style service: no DIY tools, no bland templates. Every book is curated for the individual customer. We are a small, rapid-growing team, and our customers come to us for quality, care and attention to detail.

Role SummaryYou will be the first point of contact for inbound customers who reach TinyBooks through calls, WhatsApp and Instagram. Your job is to understand what each customer wants, advise them on the right product for their project,



and take them from first conversation to a confirmed order. You will also own the handover of each order to our design team, including rush orders that need fast turnaround.
We sell in the premium category. That means we close customers on the value of the product and the quality of our service, not on discounts. Discounting is not a lever you will rarely use to close a sale. We are looking for someone who is warm, consultative and confident, and who treats every enquiry as a relationship rather than a transaction.

Key ResponsibilitiesInbound sales
• Respond to inbound enquiries across calls, WhatsApp and Instagram DMs within agreed response times.
• Qualify leads: understand the occasion, photo volume, timeline, budget and product fit.
• Advise customers on the right product and format for their project, so they choose what suits their story and their budget.
• Upsell where it genuinely serves the customer:

📌 Sales Development Representative (Bengaluru)
🏢 TinyBooks India
📍 Bengaluru