GURUGRAM, INDIA Bangalore, India Full time JR1130261 **Job Description :** **About us** With over 200 brands sold in nearly 180 countries, Diageo is home to some of the world's most iconic drinks. From Johnnie Walker and Guinness to Tanqueray, Smirnoff and Don Julio, we craft brands chosen for life's moments - from everyday connections to landmark celebrations. Bring your talent, curiosity and ambition, and strive for your personal best alongside people who challenge, support and learn from each other. Together, as one outstanding team, we keep learning, improving and raising the bar for our brands, our business and each other. Join us and play your part in making life's moments mean a little more. **About the Function:** Global Business Operations keeps our business moving, connecting markets, streamlining processes and keeping everything running smoothly at scale. With teams across Bangalore, Budapest, Bogotá, Gurugram, and Manila, GBO delivers the essential services that support our day-to-day performance, from finance to operations and beyond. It's a truly global environment, where collaboration across time zones and cultures is part of everyday life. You'll gain exposure to different markets, build skills for the future and develop a broad understanding of how a business operates at scale. It's a great place to learn, grow and see the bigger picture. **About the role:** The Customer Operations Transformation (COT) programme is a strategic initiative to simplify and standardize Customer Operations, enhance customer experience, and enable data-driven decision-making through digital capabilities and automation. The programme spans five strategic workstreams: OTIF, Joint Value Creation, Zero Touch Zero Delay, Zero Exceptions, and One Day Query Resolution. The Project Manager is part of the COT programme team, working across Customer Operations, Order-to-Cash, Supply Chain, Commercial, Finance, Data & Technology, Regions & Markets, Service Delivery teams and Third-party partners to deliver complex, cross-functional change and measurable transformation outcomes. **Purpose of Role** The Project Manager is responsible for driving COT projects from initiation through successful delivery, ensuring alignment to programme objectives, scope, timeline, budget, quality and benefits. The role combines strong PMO and project delivery discipline with data-driven performance management, enabling leadership to make informed decisions through clear KPIs, dashboards, reporting and insights. The role works closely with business and technology stakeholders to translate priorities into executable plans, manage dependencies and risks, maintain effective governance, and accelerate delivery through Agile and hybrid ways of working. **Top Accountabilities** **Stakeholder & Team Coordination:** Partner with Customer Operations, O2C, Supply Chain, Commercial, Finance, Data & Technology, Regions & Markets, Service Delivery and third-party partners to align priorities, activities and outcomes. **Programme Planning & Delivery:** Develop and maintain integrated programme/project plans, resource plans, budgets, delivery roadmaps and milestones, ensuring delivery remains aligned to agreed scope, timelines and priorities. **PMO Governance** : Establish and operate effective programme governance, including governance forums, decision and action tracking, escalation management and executive reporting.



**RAID Management:** Maintain and actively manage the programme RAID log covering Risks, Actions, Issues and Dependencies, ensuring clear ownership, mitigation, due dates and escalation. **Dependency Management:** Identify, track and resolve cross-squad, workstream, market, business, data and technology dependencies to support integrated delivery and protect timelines. **Value & Benefits Tracking** : Support the definition and tracking of business outcomes, KPIs, benefits and measurable value delivered through COT initiatives. **Agile Ways of Working & Continuous Improvement:** Drive effective Agile ways of working and identify opportunities to improve delivery processes, governance, reporting, team effectiveness and programme execution. **Problem Solving & Delivery Support** : Apply structured problem solving, critical thinking and stakeholder influencing to resolve challenges, support decisions, manage escalations and maintain delivery momentum. **Key Competencies** **Technical** Extensive project planning and execution skills across complex change and transformation programmes/projects. Experience using Agile, Waterfall and hybrid project/change management methodologies. Strong PMO, governance, RAID, dependency, financial and perks management capability. Ability to structure and communicate complex information through plans, dashboards, scorecards and executive reporting. Strong understanding of transformation delivery and programme lifecycle management. Proficiency in JIRA, Azzure Dev Ops, MS Project or similar project management tools, PowerPoint, Excel and other MS Office applications. Understanding of Order-to-Cash and Customer Operations processes; broader Finance/Supply Chain knowledge is advantageous. Understanding of Lean / Six Sigma and continuous improvement. **Behavioural / Leadership** Excellent communication, documentation and presentation skills. Strong stakeholder management with a global mindset, including influencing, challenging and decision-making ability. Solid negotiation, collaboration and conflict-resolution skills. Self-driven, structured and outcome focused, with the ability to motivate cross-functional teams towards common goals. **Qualifications and Experience Required** **Education and Qualifications** Minimum Bachelor's degree or equivalent. Professional Project Management qualification preferred. Lean / Six Sigma certification preferred. **Experience** 8+ years of experience in Project Management, Programme Management, PMO, Business Transformation or a related area. Proven experience supporting or managing complex, cross-functional transformation programmes/projects using Agile, Waterfall or hybrid delivery methodologies. Proven experience managing complex, cross-functional transformation initiatives and teams of senior stakeholders. Experience working across Customer Operations, Order-to-Cash, Supply Chain, Commercial and/or Finance functions desirable Experience delivering automation, digital and data-driven transformation initiatives.



Experience working with enterprise technology and business applications, including High Radius, SAP and other analytics/reporting platforms. Experience working within a large multinational corporation (MNC) or Global Capability Centre (GCC) environment, coordinating cross-functional transformation delivery across business, technology, data, markets and third-party partners preferred. market requirements. **Working with us** Flexibility is key to our success. Talk to us about what flexibility means to you, so that you're supported to manage your wellbeing and balance your priorities from day one. We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including: Our purpose is crafting iconic drinks chosen for life's moments. And it's our people, with their different experiences, perspectives and talents, who make that possible. We value diversity in its broadest sense and want everyone to feel they can belong, contribute and strive for their personal best. You'll work alongside people with different backgrounds, experiences and perspectives - challenging, supporting and learning from one another as one outstanding team. Together, we're constantly learning and improving, combining the strength of our people, capabilities and iconic brands to raise the bar, grow and win. Wherever you join us, you'll have the opportunity to contribute, make an impact and play your part in making life's moments mean a little more. Ready to bring your best? This could be your opportunity. _If you require a reasonable adjustment, please ensure that you capture this information when you submit your application._ **_Recruitment Scam Warning_** _Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we'll never ask for money._ **Worker Type :** Regular **Primary Location:** Gurugram **Additional Locations :** Bangalore Karle Town SEZ **Job Posting Start Date :** 2026-09-28 With more than 200 brands sold in over 180 countries, we are home to a diverse portfolio of drinks enjoyed around the world. Every day, our talented colleagues bring creativity, expertise and passion to the brands people know and love. From established favourites to exciting new launches, the brands we build are shaped by culture, connected to local communities and made for life's moments. By understanding our consumers and building strong, trusted relationships with our customers, we help our brands remain relevant, distinctive, and accessible. Our founders, including Arthur Guinness, John Walker and Charles Tanqueray, were visionary entrepreneurs whose ambition and ingenuity helped shape the drinks industry. Today, that pioneering spirit lives on through our people. Join us and you'll work alongside talented colleagues from around the world, bringing together different perspectives, experiences and specialist skills. Together, you'll challenge convention, explore new possibilities and help shape a more inclusive and sustainable future. You'll be empowered to learn, grow, thrive, and make a lasting impact. **DRINKiQ** What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (https://www.drinkiq.com/en-gb/)

📌 Program manager (Gurugram)
🏢 Diageo
📍 Gurugram