Designation / Position: Sr. Executive, Inflight Services & Concierge

Nature of Job / Profile: Non-Flying Job

, Inflight Operations & Concierge Services : (Multitasking Role)

Summary: Leads day-to-day support for Flight Attendants and inflight operations, ensuring safe, reliable, and high-quality onboard service. Partners with Safety, Flight Ops, Crew Services, and Airports to drive performance, compliance, and crew engagement.

Key Responsibilities:

• Lead and coach Inflight Supervisors and Flight Attendants to deliver safe, consistent service and on-time performance.
• Ensure compliance with all regulatory requirements (DGCA/CAA), company policies, and safety programs; participate in safety meetings and emergency response activities.
• Oversee crew base operations: scheduling coordination, staffing levels, performance management, and corrective actions.
• Monitor service quality and operational KPIs; analyse trends and implement process improvements.
• Coordinate training needs with Learning/Training teams; support recurrent and recent-hire training, service procedures,



and SOP rollouts.
• Manage communication to crew: policy changes, service updates, irregular operations guidance.
• Support passenger experience by addressing escalated inflight service issues and post-flight feedback with Customer Care.
• Partner cross-functionally (Airport Services, Tech Ops, Catering, Crew Services) to resolve day-of-operation issues and improve end-to-end reliability.
• Contribute to catering/service standard updates and cabin equipment readiness feedback loops.
• Support irregular operations and peak periods with flexible hours; may ride along for audits/checks when needed.
• Lead concierge and cabin host teams to deliver personalised, discreet, and best-in-class service.
• Oversee VIP journey management: itinerary coordination, ground transport, security/meet-and-assist, special requests, and service recovery.
• Coordinate closely with Inflight, Catering, Flight Ops, and FBO/

📌 Sr Executive Inflight support and concierge services (New Delhi)
🏢 IFOS Aviation Group INDIA
📍 New Delhi