Job Requirements

The Role and Core Accountabilities:

• Support IT Infrastructure & Operations through service governance, scorecards, KPI/KRA tracking, dashboards, management reviews and continuous improvement. Partner with leadership, service owners, vendors and PMO

Mandatory Skills

• Drive IT Infrastructure & Operations governance, review forums, performance tracking and action follow-up.
• Manage scorecards, KPI/KRA, service health, SLA, delivery performance, risks, compliance and improvement opportunities.
• Strong hands-on ServiceNow and Power BI, including dashboard creation, Power Query, data visualization, metric reporting and executive storytelling.
• Advanced SQL: complex queries, joins, aggregations, subqueries, data extraction, manipulation and validation.
• ETL, data warehousing, staging and dimensional architecture knowledge.
• Robust data modelling: star/snowflake, normalization and fact/dimension relationships.
• Advanced DAX: custom measures, calculated columns and analytical expressions.
• Power BI workspace lifecycle, deployment pipelines,



RLS/OLS security and governance controls.
• Analyze incidents, SLAs, backlog, productivity, compliance and trends for actionable insights
• Prepare executive presentations, governance packs, service review packs, scorecards and business review documents.
• Working knowledge of Agile and Jira for demand, backlog, workflow and reporting.
• Strong requirements gathering, process mapping, documentation, analytical and stakeholder management skills.
• Drive reporting automation, data quality, standardization, service visibility.

Mandatory Experience

• Minimum 10 years overall experience in Business Analysis, IT Operations, Service Governance, PMO/Governance Reporting or related roles.
• Strong IT Infrastructure & Operations experience across service desk, network, server, cloud, database, storage and backup.
• Proven experience with scorecards, KPI/KRA frameworks, governance dashboards and leadership reporting.

📌 Data Analyst (Chennai)
🏢 Virtusa
📍 Chennai