About The Chance

Operating in the fast-paced telecommunications and enterprise IT infrastructure space, we deliver mission-critical connectivity and IT support services to large-scale enterprise clients across India. Our team ensures 24x7 system uptime, rapid incident resolution, and seamless end-user experience through proactive monitoring, hands-on troubleshooting, and infrastructure hardening—serving as the backbone of digital operations for key industry verticals.

Role & Responsibilities

• Diagnose and resolve desktop, laptop, printer, network, and peripheral hardware/software issues across Windows, macOS, and Linux environments.
• Manage Active Directory, Group Policy, DNS, DHCP, and file/print server configurations to maintain domain integrity and user access.
• Deploy, configure, and patch enterprise endpoints using SCCM or Intune, ensuring compliance with security baselines and OS updates.
• Support remote users via VPN, RDP, and ticketing systems (ServiceNow/JIRA) while adhering to SLA-driven response and resolution timeframes.




• Collaborate with network and security teams to troubleshoot connectivity issues, firewall rules, and authentication failures.
• Document solutions, maintain asset inventories, and contribute to knowledge base articles to reduce recurring incidents.

Skills & Qualifications

• Must-Have
• Windows 10/11 Enterprise
• Active Directory
• Group Policy
• SCCM / Intune
• TCP/IP Networking
• ServiceNow / JIRA
• Remote Desktop Protocol (RDP)
• Print Server Management
• Preferred
• PowerShell Scripting
• Linux CLI Basics
• ITIL Foundation Certification

Benefits & Culture Highlights

• On-site role with modern infrastructure, ergonomic workspaces, and 24x7 tech support lab access.
• Performance-linked incentives and rapid internal mobility for high-impact troubleshooters.
• Collaborative culture with peer-led troubleshooting hackathons and weekly tech deep-dives.

Skills: jira,group policy,infrastructure,active directory,troubleshooti

📌 IT Admin (Surat)
🏢 MG
📍 Surat