Job Description: Property Operations & Guest Relations Executive
Company: Hostie – Boutique Holiday Homes
Location: Gurugram, Delhi NCR
Department: Operations & Guest Experience
Employment Type: Full time
Working Days: 6 Days a Week
About Hostie
Hostie is a boutique hospitality brand offering curated stays across luxury serviced apartments, holiday homes, farmhouses, and mountain retreats. We focus on delivering personalized hospitality, seamless operations, and memorable guest experiences.
Role Overview
We are looking for a proactive and responsible Property Operations & Guest Relations Executive to manage day-to-day property operations on the ground and serve as the primary point of contact for guests during their stay.
The candidate will ensure that properties are guest-ready, operational issues are resolved promptly, housekeeping and maintenance teams are coordinated effectively, and every guest receives professional and timely assistance.
Key Responsibilities
1. On-Ground Property Operations
• Conduct regular property inspections to ensure cleanliness, maintenance,



and readiness before guest check-in.
• Coordinate with housekeeping, maintenance staff, security, and other on-ground teams.
• Ensure all rooms, amenities, appliances, and essential supplies are in working condition.
• Handle check-in and check-out procedures, including key handovers and property checks.
• Identify operational issues and ensure timely resolution.

2. Guest Relations & Interaction
• Act as the primary point of contact for guests during their stay.
• Respond to guest queries, requests, and complaints professionally and promptly.
• Assist guests with check-in instructions, property amenities, local information, and other requirements.
• Visit the property whenever an issue requires physical assistance.
• Ensure guest concerns are resolved quickly and escalate critical issues to management when necessary.
• Maintain high guest satisfaction and encourage positive reviews through excellent

📌 Property Supervisor (Gurugram)
🏢 Hostie - Boutique travel homes
📍 Gurugram