Job Title- Contact Centre Representative I
Solution Line- ECC
Position type- Full Time
Work Location- Gurgaon
Working style- Hybrid
Cab Facility- Yes
Shift Time – Rotational
People Manager role: No

Required education and certifications critical for the role- Graduate (Except technical graduates)
Required years of experience – 0-1 year of relevant experience

AON IS IN THE BUSINESS OF BETTER DECISIONS
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.

INFORMATION ABOUT THE BUSINESS
Aon Health and Benefits takes a long-term view of benefits management that aims to help companies achieve a balance between using benefits as a retention tool and managing escalating costs. These offerings include end-to-end solutions to perks management, alignment of your benefit plans with corporate strategy and policies, considerable purchasing leverage,



systematic and structured approach.

GENERAL DESCRIPTION OF ROLE:
In addition to the core responsibilities, the Colleague will have a specific focus depending on the business area: the colleague is responsible for supporting employees with questions or queries about their Benefits options/choices, questions and queries on their records and information.

JOB RESPONSIBILITIES (List 6-10 major responsibilities in the role):

The Colleague provides comprehensive telephone, email and webchat support directly to clients by:
• Accurately answering queries and questions by following procedures correctly and meeting agreed deadlines.
• Following client specific requirements to meet each clients' exact needs.
• Delivering a high level of Customer Service for all internal and external customers.
• Applying the processes and procedures of the team in daily work.
• Achieving team and individual targets (KPIs,

📌 Contact Center Representative I (Gurugram)
🏢 Aon
📍 Gurugram