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Pay Band: 5
Country/Location: Noida, India
Department: GSS English & Exams (IELTS Operations)
Contract Type: Fixed Term Contract, 1 year
Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential. There is no hybrid work arrangement for this position, and it requires working onsite five days a week.
Role Purpose
To deliver optimum floor support by mentoring/ coaching & guiding team members & take ownership in maintaining an excellent Customer Service experience.



An important part of the role is to achieve/exceed process KPI’s to ensure that the Team at Shared Services is relevant to business always.
Role Accountabilities
We are looking for a agile and proactive Team Leader – Operations to lead and manage operational activities while ensuring high service quality, process efficiency, and compliance standards. The role requires a strong leader who can anticipate challenges, identify practical solutions through logical analysis, and contribute towards achieving organisational goals and continuous improvement initiatives.
The successful candidate will be responsible for supervising, planning, and managing day-to-day operational functions while ensuring smooth service delivery. The role demands strong working knowledge of operational tools and technologies and the ability to act as the first level escalation point for the team. You will be expected to provide guidance, answer team queries, and ensure clear communicat

📌 Team Leader Operations (India)
🏢 British Council
📍 India