Innoviti Technology is a leading provider of point‑of‑sale (POS) solutions, serving retailers, restaurants, and hospitality businesses across India. To sustain its high service standards, the company is expanding its field support network in the Cuttack region. The Area Service Officer will act as the primary technical liaison between Innoviti and its on‑site clients, ensuring that every POS terminal functions reliably and that any disruptions are addressed with speed and professionalism.

The day‑to‑day work involves traveling to client premises on a two‑wheeler, equipped with a fully stocked toolkit and a company‑approved smartphone. Upon arrival, the officer will verify the installation, run diagnostic checks, and resolve issues ranging from hardware failures such as faulty card readers or receipt printers to software glitches that affect transaction processing. When a problem cannot be fixed on the spot, the officer will document the fault, raise a ticket in the central system, and coordinate with senior engineers to arrange a follow‑up.

Effective communication is essential. The officer must explain technical findings in clear, non‑technical language, set realistic expectations for repair timelines, and provide guidance on preventive maintenance. Maintaining accurate service records is also a core responsibility; each visit must be logged with details of the issue, actions taken, parts replaced, and any recommendations for future upgrades. These records feed into Innoviti’s quality assurance processes and help the product team identify trends that could lead to product enhancements.

Beyond technical duties, the role contributes to overall client satisfaction and brand reputation. By delivering prompt, courteous, and reliable service,



the officer helps clients keep their businesses running smoothly, which directly impacts Innoviti’s customer retention metrics. The position also offers a clear pathway for professional growth. Successful officers can progress to senior field engineer roles, specialize in advanced POS configurations, or move into regional support management.

Key expectations include adhering to safety protocols while handling electrical components, respecting client premises, and managing daily travel efficiently to meet service windows. The officer will receive a daily allowance of INR 774, a monthly petrol allowance between INR 4,000 and INR 5,000, and statutory benefits such as Provident Fund (PF) and Employee State Insurance (ESIC). Performance incentives are tied to service quality scores and timely resolution of tickets, providing an additional earnings boost for high‑performing individuals.

Applicants should possess at least a 12th‑grade education, though graduates and undergraduates are also encouraged to apply. A valid driving licence and a personal two‑wheeler are mandatory, as is ownership of a smartphone capable of running the company’s ticketing application. While prior experience with POS hardware is advantageous, fresh candidates with a strong technical aptitude and a customer‑service mindset are welcome. The role is open to male candidates only, reflecting the current operational requirements of the field team.

Innoviti Technology offers a supportive work environment, continuous on‑the‑job training, and the chance to work with cutting‑edge POS technology. If you are a proactive problem‑solver who enjoys field work and wants to build a career in technology services, this position provides a solid foundation for growth and advancement.

📌 Area Service Officer (Cuttack)
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📍 Cuttack