Job Summary:

We are currently seeking a technical specialist with skillset related to AX/D365 to join the EMEIA ERP Program, collaborating closely with EMEIA IT Team.

This role is to drive the technical improvements of the EMEA ERP systems (AX 2009, AX 2012 & D365F&O;) from the operational perspective, improving the reliability and performance of the ERPs by providing technical solutions for improved stability and health of all nonproduction & production environments. Good problem-solving skills are critical to this role.

Duties and Responsibilities include the following. Other duties may be assigned.

• Lead the day-to-day operational technical discussions related to EMEA AX & D365FO

• Propose solutions in collaboration with multiple suppliers and EMEA IT colleagues to mitigate repeated incidents associated with AX & D365FO environments

• Troubleshooting issues with ERP environments

• Review and improve technical work Instructions for support technicians

• Improve the stability and reliability of all ERP environments





• Take on challenging problems and use valuable problem-solving skills to find solutions

Key Duties

• Liaise with GSSC Infrastructure team on all technical issues affecting ERP

• Ensure that service providers understand and adhere to Technical Design Policies

• Advise and guide SOM & AMS technical on new technical solutions

• Work with & advise Domains if required on any technical issues arising from ongoing projects

• Work with Support Org to ensure the health monitoring covers the requirements for minimizing disruption to services and detect ERP issues asap

• Work closely with the EMEA ERP Technical Architect to provide technical solutions to enhance reliability and supportability of ERP environments

• Ensure that supplier's RCAs are good quality and that solutions are provided as an outcome to those RCAs

• Assist the Support department, providing technical expertise/guidance & engaging in management discussions and meetings with supplier

📌 Architect - AX and (India)
🏢 Assa Abloy
📍 India