ASSA ABLOY is a global leader in access solutions, dedicated to shaping the future of security and convenience. With a rich heritage spanning over 150 years, ASSA ABLOY has built a reputation for delivering innovative and reliable locking and access control solutions. Their diverse portfolio includes well-known brands like Yale, HID Global, and Mul-T-Lock, offering a comprehensive range of products and services to meet the unique needs of customers worldwide. From residential and commercial buildings to critical infrastructure and healthcare facilities, ASSA ABLOY's cutting-edge technologies ensure safety, security, and seamless user experiences. With a commitment to sustainability and customer satisfaction, ASSA ABLOY continues to drive advancements in access solutions for a safer and more connected world.

Summary: Manufacturing Technology Support Analyst provides operational and technical support for manufacturing platforms across ASSA ABLOY Door Group facilities. These platforms include ShopGrid, a custom MES solution with a significant footprint across the Door Group,



Inductive Automation Ignition, ERP integrations, reporting solutions, and manufacturing databases. The role coordinates ServiceNow incidents and feature requests, troubleshoots systems and data, supports testing, and improves long-term supportability by documenting legacy and recent solutions.

SUMMARY OF RESPONSIBILITIES

• Provide first-level support for custom MES solutions, including ShopGrid, as well as Ignition, reporting solutions, integrations, and related manufacturing applications.

• Facilitate incidents, service requests, and feature requests through ServiceNow, including prioritization, routing, tracking, communication, and closure.

• Troubleshoot MES workflows, work orders, routings, transactions, configuration, access, reports, and ERP integration issues.

• Support Ignition applications using Python/Jython scripting, tag configuration, gateway diagnostics, database connectivity, and

📌 Senior Ignition Developer (India)
🏢 Assa Abloy
📍 India