Company Description DS Systems is a professionally managed firm based in Bhubaneswar, specializing in the manufacturing of electronic weighbridges and providing weighbridge automation solutions and services. The organization focuses on supporting clients in maintaining accurate and reliable weighing systems through tailored service offerings. DS Systems delivers world-class support, including preventative maintenance, calibration, and emergency repairs. Its services are designed to meet unique operational requirements, reduce equipment downtime, and minimize costly disruptions to businesses. The team is committed to long-term partnerships built on quality, reliability, and responsive service.
Role Description The Field Service Coordinator is a full-time, on-site role based in Joda. This position is responsible for planning, scheduling, and coordinating field service activities for weighbridge installations, maintenance, and repairs. Day-to-day tasks include assigning service technicians, tracking service requests, monitoring job progress, and ensuring timely completion of work orders.



The coordinator interacts regularly with customers to understand service needs, provide updates, and resolve routine issues, while maintaining accurate records of service visits, spare parts usage, and documentation. The role also involves collaborating with internal teams to optimize resource allocation, improve service processes, and support continuous improvement in field operations and customer satisfaction.
Qualifications

• Ability to coordinate and oversee Field Service activities, including scheduling, dispatch, and follow-up.
• Skills in Customer Service and Customer Support to respond to inquiries, manage expectations, and handle escalations professionally.
• Focus on Customer Satisfaction through proactive communication, timely issue resolution, and quality service delivery.
• Solid Communication skills for clear interaction with customers, technicians, and internal stakeho

📌 Field Service Coordinator (Joda)
🏢 DS Systems
📍 Joda