Job Description
Position Overview
The Digital Operations & CoE Specialist is responsible for supporting the day-to-day operations of the APAC Digital Center of Excellence (CoE), ensuring seamless execution of digital initiatives, maintaining governance and knowledge management processes, troubleshooting user issues, and driving continuous process improvement.
This role serves as a key operational partner to cross-functional teams including Sales, Marketing, Customer Service, IT, and eCommerce stakeholders. The ideal candidate combines robust organizational skills, problem-solving ability, customer focus, and a passion for improving operational efficiency.
The role is critical in enabling the successful adoption and scaling of digital solutions across APAC.

Key Responsibilities
Digital CoE Operations & Governance
• Support the ongoing management and administration of the APAC Digital Center of Excellence.

• Maintain and update CoE documentation, playbooks, standard operating procedures (SOPs), FAQs, and training materials.

• Manage the CoE SharePoint site, ensuring content remains accurate,



current, and accessible.

• Coordinate governance meetings, track action items, and monitor project progress.

• Support stakeholder communications and ensure timely follow-up on key initiatives.

• Maintain centralized records of digital initiatives, adoption activities, and project updates.

• Assist with onboarding and enablement of new users and stakeholders.

Digital Solution Support & Troubleshooting
• Act as the primary support contact for Digital CoE-related inquiries.

• Provide first-level troubleshooting for digital sales and eCommerce solutions.

• Investigate and resolve user issues related to:
• Online Store

• B2B/eProcurement Integration

• RTU Quote

• RTU Cart

• ACOI

• PunchOut / Ariba solutions

• Expanding phase 2 into eRenewals/eWarranty

• Document issues, track resolution progress, and coordinate escalations with IT and system owners when required.

• D

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