We are seeking a dedicated and enthusiastic Customer Service Executive who is fluent in Malayalam to join our team. The ideal candidate will be responsible for providing exceptional customer support and service to our clients, ensuring their needs are met with professionalism and efficiency. This role is crucial in maintaining customer satisfaction and fostering long-term relationships with our clients. Key Responsibilities: - Handle customer inquiries and provide accurate information regarding products and services in Malayalam. - Assist customers with their issues and resolve complaints in a timely manner. - Maintain a positive and skilled attitude towards customers at all times. - Document customer interactions and feedback for continuous improvement. - Collaborate with team members to enhance service delivery and customer experience.



- Participate in training sessions to improve product knowledge and customer service skills. Required Skills: - Proficiency in Malayalam, both spoken and written. - Strong communication and interpersonal skills. - Ability to handle customer complaints with empathy and professionalism. - Basic computer skills and familiarity with customer service software. - A team player with a positive attitude and a willingness to learn. This position is ideal for individuals looking to start or advance their career in customer service within a dynamic and supportive environment. If you are passionate about helping others and possess the required skills, we encourage you to apply and become a part of our team.

This job is provided by Shine.com

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