About The Role

We need a hands-on Team Lead to run our day-to-day operations across Transaction Monitoring, Chargeback Management, and Law Enforcement (LEA) responses.

You’ll direct a team of analysts tackling financial crime, payment disputes, and responding to tight-turnaround legal demands. If you know payment system rules, have dealt directly with police or regulatory orders, and know how to keep a fraud team running smoothly, this role is for you.

What You'll Do

• Team & Operational Leadership
• Direct the daily queue, ensuring the team hits strict SLAs on alerts, chargebacks, and legal notices.
• Coach analysts through complex cases, run regular quality checks, and handle escalated fraud decisions.
• Keep standard operating procedures updated as card network rules and regulations change.
• Transaction Monitoring & Fraud Operations
• Monitor live transaction streams to catch suspicious behaviour, account takeovers, and money laundering patterns.
• Partner with Product and Risk Engineers to tweak monitoring rules, trim down false positives, and plug fraud vectors.




• Lead deep-dive investigations into complex fraud cases and flagged accounts.

Chargebacks & Disputes

• Run end-to-end representment operations across Visa, Mastercard, and local payment rails.
• Drive up our win rates and keep our overall dispute and fraud ratios well transparent of network monitoring thresholds.
• Feed chargeback root-cause insights back to product and customer support to fix underlying issues.
• Law Enforcement Liaison & Legal Requests
• Handle intake, validation, and fulfilment for subpoenas, court orders, police requests, and asset freezes.
• Serve as the point of contact for law enforcement inquiries while ensuring data disclosures remain fully compliant with privacy laws.
• Maintain clean audit trails and tracking for all legal and law enforcement requests.

What We’re Looking For

• 4–6 years of experience in fraud ops, risk, or compliance within fintech, payments, or e-commerc

📌 Risk and Fraud Investigator (Bengaluru)
🏢 Niyo Solutions
📍 Bengaluru