1 P L Responsibility

• Own the hospital’s profit and loss, driving sustainable growth while maintaining high

standards of care and patient experience.

• Develop budgets, revenue targets and operating expenditure plans with senior

management and finance; translate hospital goals into actionable plans.

• Monitor OPD and IPD revenue, occupancy, service utilisation, costs and profitability,

and implement corrective actions.

• Partner with clinical, marketing and business development teams to grow services

and strengthen referral relationships.

• Oversee billing, collections, procurement and inventory controls to ensure financial

discipline and prevent revenue leakage.

2 Operations Management

• Lead end-to-end outpatient (OPD) and inpatient (IPD) operations, ensuring a

seamless patient and caregiver experience across appointments, registration,

admission, billing and discharge.

• Oversee front desk and administration, client relations, housekeeping, security, food

and hospitality, and facilities management.

• Establish standard operating procedures,



transparent ownership, service standards and

escalation protocols across operational functions.

• Maintain safe, functional facilities, equipment and infrastructure through routine

inspections, preventive maintenance and timely repairs.

• Manage external vendors, including selection, contracting, service delivery,

performance reviews and issue resolution.

• Coordinate patient flow, bed availability and operational support for care delivery with

clinical and nursing teams.

• Conduct regular process audits across all operations departments
• Use performance data, patient feedback and relevant technology to improve

efficiency, reliability and service quality.

3 Compliance and Regulation

• Oversee operational compliance with applicable statutory, regulatory and licensing

requirements in coordination with clinical leadership, legal and relevant functional

teams.

• Maintain a central tracker of licences, re

📌 Head of Hospital P&L and Operations (Bengaluru)
🏢 Amaha
📍 Bengaluru