Job description

Location: Chennai
Job Type: Full-Time
Experience: 0-1 Year

About the Role:
We are looking for a Customer Success Executive to coordinate production workflows, communicate with clients, and ensure timely and high-quality delivery of orders. This role focuses on KPI monitoring, issue resolution, and maintaining solid customer relationships.

Key Responsibilities

- Communicate with clients regarding workflows, updates, and queries.

- Create weekly reports and monitor KPIs like rejection rate and on-time delivery.

- Monitor production status and ensure orders are delivered within the deadline.

- Assist in onboarding new workflows and maintaining documentation.

- Review quality issues and handle rework or escalation when required.

- Coordinate with production, traffic, and quality teams to resolve issues.

Job requirements

Skills & Requirements





- Strong English communication skills (written & verbal).

- Experience in B2B client coordination or account management preferred.

- Good analytical and problem-solving skills.

- Familiarity with Office 365 / Google Workspace

- knowledge in Photoshop.

- Basic image editing skills.

- Working knowledge of reporting processes.

All done!

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📌 Customer Success Executive (Chennai)
🏢 Important Group
📍 Chennai