Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Key Responsibilities
- Provide L2 support for Windows Server environments, including Windows Server 2012/2016/2019/2022.
- Troubleshoot and resolve incidents related to OS performance, server availability, hardware alerts, services, and applications.
- Manage and troubleshoot Active Directory, Group Policy, DNS, DHCP, and file/print services.
- Handle user access, permissions, NTFS/share permissions, and local/domain account-related issues.
- Monitor server health, event logs, disk utilization, CPU, memory, and service availability.
- Perform patching activities, vulnerability remediation, and security updates in accordance with change-management procedures.
- Troubleshoot Windows clustering, IIS, RDP, WSUS, and basic PowerShell-related issues, as applicable.




- Support backup and restore activities and coordinate with backup/storage teams for failures.
- Investigate recurring incidents, conduct root cause analysis, and create problem tickets where required.
- Escalate unresolved or high-priority issues to L3 teams, SMEs, vendors, or Microsoft, with complete troubleshooting details.
- Create and update incident records, work notes, knowledge articles, SOPs, and technical documentation.
- Participate in shift handovers, daily operational reviews, and customer/team calls.
- Follow SLA, ITIL processes, change management, incident management, and problem management procedures.
- Coordinate with network, storage, database, security, and application teams to resolve cross-functional issues.

Required Technical Skills
- Solid knowledge of Windows Server administration and troubleshooting.
- Experience with Active Directory, DNS, DHCP, Group Policy, IIS, a

📌 Senior Engineer (Mumbai)
🏢 NTT
📍 Mumbai