Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

Senior Analyst - Service Support Management plays a crucial role in –
• Managing customer support operations,
• Ensuring high-quality service delivery, and
• Promoting customer satisfaction

They combine technical expertise, leadership skills, and a customer-centric approach to drive excellence in
service support within an organization.

How you'll make an impact

Responsibilities:

• Act as the primary point of contact for the branch,



providing comprehensive support
• Responsible for end to end support of the policy lifecycle services
• Participate in renewal review meetings alongside Producer, CSM and sales team
• Support a team of 5-7 Client Service Managers at the branch
• Take Proactive measures to initiate pre and post-renewal activities promptly
• Monitor and follow up on triggered activities, ensuring their accuracy and timely completion
• Handle queries effectively, aiming to minimize re-work at service center
• Collaborates with branch to identify time consuming activities that can be offshored to service center
• Foster and maintain a positive relationship with branch staff to enhance the overall customer
experience

About you

Qualifications:
• Education: Bachelor's/Master's Degree
• Licenses/Certificates: Insurance certification will be the additional advantage
• Work Experience: 1. Graduate with 3-5 years of experience

📌 Senior Analyst (India)
🏢 Gallagher
📍 India