Job Track Description:

• Performs business support or technical work, using data organizing and coordination skills.

• Performs tasks based on established procedures.

• In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile

• Expands skills within an analytical or operational process.

• Maintains appropriate licenses, training, and certifications.

• Applies experience and skills to complete assigned work.

• Works within established procedures and practices.

• Works with a moderate degree of supervision.

Functional Knowledge

• Has developed skillset in a range of processes, procedures, and systems.

Business Expertise

• Supports the achievement of company goals by integrating teams for the best outcome.

Impact

• Impacts a team through quality of services and information provided.

• Follows standardized procedures and practices and receives moderate supervision and guidance.

Leadership

• Has no supervisory responsibilities.

• Manages own workload.

Problem Solving

• Ability to problem solve,



self-guided.

• Evaluates issues and solutions to provide the best outcome for the client and end-users.

Interpersonal Skills

• Exchanges information and ideas effectively.

Responsibility Statements

• Reviews current processes and identifies trends.

• Reviews work produced for errors.

• Evaluates for performance standards (SLAs) required under contract.

• Compares various sampling techniques and identifies correct samples for auditing.

• Evaluates workflow tools to run reports.

• Coaches Level 1 auditors on sampling techniques and business process knowledge.

• Reconciles transaction processing for data accuracy.

• Interacts with external auditors to include (SOC 1) Service and Organizational Control Report.

• Performs other duties as assigned.

• Complies with all policies and standards.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of

📌 Quality Assurance Associate II (India)
🏢 Conduent
📍 India