Job Title: Assistant Manager / Manager

Job Level: Mid-level

Report to: General Manager

Department: Operations – Risk & Compliance

Organization: Airpay Payment Services Pvt. Ltd (https://www.airpay.co.in/)

Location: Andheri (Mumbai) / Turbhe (Navi Mumbai)

Key Responsibilities

Monitoring & Alert Management

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• Handle fraud, Risk, AML and transaction monitoring alerts end-to-end, including investigation, decisioning, escalation and closure.
• Bring 6+ years of hands-on experience in managing and closing alerts across multiple fraud and risk scenarios.
• Ensure adherence to internal SLAs, policies, and regulatory requirements.

Rule Management & Alert Configuration

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• Review, configure, and optimise monitoring rules, thresholds, and alerting mechanisms to improve fraud detection effectiveness.
• Analyse alert performance and recommend enhancements to reduce false positives while maintaining adequate risk coverage.
• Work closely with Product, Risk, Operations, and Technology teams to implement monitoring improvements.

Regulatory & Law Enforcement Management

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• Handle requests and investigations from Law Enforcement Agencies (LEAs), regulatory bodies, banks and other external stakeholders.
• Ensure timely response and compliance with regulatory and internal governance requirements.
• Support investigations involving fraud, suspicious activity and financial crime.

Team Supervision & Quality Assurance

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• Monitor team productivity, investigation quality, and operational efficiency.
• Review alerts handled by analysts and audit customer interactions/calls to ensure adherence to defined procedures.
• Provide coaching, feedback, and training to improve team performance and investigation quality.
• Drive process improvements and best practices across the monitoring function.

Fraud Risk & Intelligence

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• Identify emerging fraud trends, attack vectors, and current business-specific fraud patterns.
• Recommend appropriate controls, monitoring strategies, and prevent

📌 Assistant Manager (India)
🏢 Airpay Payment Services
📍 India