10 Oct
|
Keka HR
|
Bengaluru
About Keka
Keka is a SaaS HRMS platform, helping companies manage the entire employee lifecycle efficiently– hiring, onboarding, time & attendance, payroll, performance, and learning in one integrated system.
We have been in the market for 10+ years and currently serve around ten thousand clients in India, US and GCC.
What We're Looking For
• Prior experience of min 2 years and a max of 6 years in B2B SaaS onboarding/Customer Success roles
• Prior experience of min 3 years and a max of 6 years in business / HR consulting roles or HR operations
• Person with a keen interest in technology in general and HR technology in particular
Key Skills
• Listening comprehension – Ability to listen to the client, decipher said and unsaid needs/wants, and draw smart conclusions from conversations
• Effective communication – Ability to clearly state facts and share accurate information on time. Provide explicit and concise answers to client queries, doubts, and questions.
• Curiosity – Be curious about Keka products,
and client business processes to ensure we understand things deeply to be able to offer effective solutions and build long-term relationships
• Product Knowledge and Business Acumen – Understands most modules and their functionalities. Connects product features to client needs.
• Problem-solving – Ability to understand technical and non-technical problem statements and be able to build effective solutions. Being able to rally necessary individuals from within Keka and from client organizations for such solutions.
Key Job Responsibilities
• Focus on client usage of Keka modules and prepare a plan to help the client improve product/module usage
• Proactively provide product training, feature updates, and refreshers to client
• Conduct quarterly business reviews with senior stakeholders to align product deliveries to client business outcomes
• Help customers map Keka product/s to their existing policies and processes
• Ensure effective solutions are created for clien
📌 Customer Success Manager (Bengaluru)
🏢 Keka HR
📍 Bengaluru