Job Description

Team and Performance Management

• Set clear, data-driven team goals aligned with student success and center performance targets.
• Provide ongoing training and coaching to develop and retain a high-performing Coaching Team.
• Ensure optimal Coach scheduling, attendance, and punctuality, maintaining high service levels.
• Monitor and enhance the Customer Experience (CX) team's performance by ensuring adherence to WSE policies, and fostering a high-performance culture.
• Enforce Standard Operating Procedures (SOPs) to ensure consistency, efficiency, and accountability.
• Identify and actively share and implement best practices across the Customer Experience (CX) management team to drive continuous improvement.

Student Progress Management and Internal Revenue Contribution

• Ensure strict compliance to the student touch-points procedures by both the service team and the sales team.
• Track student progress through data and reporting tools.




• Foster a strong collaboration between the Service Team and Sales Team to achieve internal revenue targets through referrals and renewals.
• Ensure effective communication of the referral and renewal promotional programs to the students.

Class Management

• Leverage data-insights to analyze student demand and availability trends to optimize monthly class schedules, balancing teaching costs with student needs.
• Partner with the Center Head of Sales to design monthly Social Club that reinforce learning outcomes and increase student engagement.
• Convey teaching skills / profile preferences to the centralized teaching management teams.
• Have coaches proactively book student classes in alignment with positive study habits and ensure class attendance while managing class efficiency.

Events Planning and Coordination

• Strategically plan center-level events at least one month in advance, following sales and marketing imperatives.
• Ensure the Coach team actively promotes and drive event attendance, engagement, and conve

📌 Center Service Manager (Puducherry)
🏢 Wallstreet English
📍 Puducherry